Orders may only be cancelled in whole or in part prior to shipment. We reserve the right to charge a $25  cancellation fee or 3% of the total order or which ever is higher. These fees cover the credit card transaction and processing charges that are non-refundable. If the cancellation is due to an item being out of stock or discontinued no fees will be applied.  

Note:  You must be sure to measure the areas that the furniture is going to be placed, and you have to be determined about the finish, the color and the size. We do not guarantee color, tone, shades or finishes on any item because screen settings may vary from PC to PC.

 Due to the nature of custom-made and personalized items, cancellations and returns will not be permitted. In the event your item arrives damaged or defective, we will happily send you an exact replacement at no additional cost.

By clicking the Order Now button or the Payment button, you are agreeing to the terms of our return, exchange and cancellation policies.

How to Return Damaged Merchandise

 Here is a simple process for returning an item:

1 Contact our Customer Service team via email at support@decoratorswarehouse.com  via phone 800-970-7305 or by fax 800-970-7306 and request a RMA (Return Merchandise Authorization).

2.     We can provide you with a UPS Return Service Label if the item was shipped this way.

3.     Repack the product in its original packing materials and return back to us via UPS.

4.   Furniture items delivered by In Home Delivery Service shall be inspected at time of Unpacking. If damage is found and cannot be repaired by Delivery Team, item shall be returned with Delivery Team. A replacement will then be ordered and arranged for re-delivery.